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Return Policy for Durbbon Company
At Durbbon Company, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as easy as possible. Please read the following terms carefully before initiating a return:
Eligibility:
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached.
- Returns must be initiated within [number] days of the delivery date as indicated on your order confirmation.
Return Process:
- To initiate a return, please contact our customer service team at contact info@durbbon.com with your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
- Please ensure that the item(s) are securely packaged and include the return authorization number on the outside of the package.
- You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
Refunds:
- Once we receive and inspect the returned item(s), we will process your refund to the original payment method used for the purchase.
- Please allow [number] business days for the refund to be reflected in your account, depending on your financial institution’s processing times.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges:
We do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us:
If you have any questions or concerns about our Return Policy, please contact our customer service team at info@durbbon.com .